Shipping costs are calculated at checkout and you can choose the service level so you’ll know how fast the shipping will be and at what price.
We now offer international shipping with AusPost Worldwide. Shipping costs are calculated at checkout and you can choose the service level so you’ll know how fast the shipping will be and at what price.
All orders will be processed within 3 business days (Monday - Friday). From our warehouse to your door delivery is expected to take 3-5 business days. For international orders please allow 10-15 business days. Sometimes things won’t go smoothly as we are dealing with small-batch hot sauces that won’t always be in stock. If we are waiting on orders in transit from a maker’s kitchen, or even for peppers to grow there might be a slight delay in shipment. If this is the case we will get in touch ASAP to apologise and find out what the best move is going forward together, we want to make you happy and get you all the hot sauce you desire.
DO YOU OFFER EXPRESS SHIPPING?
No, we don’t offer express shipping.
100% SATISFACTION GUARANTEE
All we want is for you to be happy and try some amazing gourmet hot sauces, 100% guaranteed. Please contact us at any time at email@example.com or use the contact tab above if you have any questions or issues with your order. We will do everything we can to make the situation right, including replace or refund if needed.
As above in “100% Satisfaction Guarantee” - if you have and issues with your order, get in contact and we will do everything we can do make the situation right. If you would like to return or exchange an item, please contact us anytime at firstname.lastname@example.org within 10 days of your delivery and we will do our best.
WILL YOU CARRY MY HOT SAUCE?
If you make a killer hot sauce that you think would be perfect for Mat’s Hot Shop (small batch, all natural, no preservatives or extracts) let us know! If you could provide us with the ingredients, where you make it, how long you have been in production and current stockist that would be great. We would also love a sample bottle to taste too! If this all sounds good hit us up, we are always looking to discover new sauce makers so please reach out!
DO YOU HAVE A RETAIL STORE?
We sure do! You can find our retail store located at 204A Wellington Street in Collingwood, click here for directions - https://g.page/matshotshop
WHAT DO I DO IF I’VE FORGOTTEN MY ACCOUNT PASSWORD?
I’m unable to change your password for you, but after clicking the Sign In link, you can click Forgot password? to send yourself a password reset email. This link expires after 24 hours.
CAN I CHANGE MY ACCOUNT EMAIL ADDRESS?
You sure can, just sign into your account and you can manage everything in there
DID WE MISS SOMETHING?
If you have a question that’s not answered here just use the contact tab above to get in touch. Thank you and we look forward to hearing from you.