FAQ

 

$10 AUSTRALIA FLAT RATE SHIPPING

Let’s keep it simple around here, Flat rate per order! Don’t worry, we will send you a link to the tracking info as soon as your order is packed up for shipping too.

INTERNATIONAL SHIPPING

We now offer international shipping with AusPost to the United States, Canada, New Zealand and China. Shipping costs are calculated at checkout and you can choose the service level so you’ll know how fast the shipping will be and at what price.

SHIPPING TIMES

All orders will be processed within 3 business days (Monday - Friday). From our warehouse to your door delivery is expected to take 3-5 business days. For international orders please allow 10-15 business days.

Sometimes things won’t go smoothly as we are dealing with small-batch hot sauces that won’t always be in stock. If we are waiting on orders in transit from a maker’s kitchen, or even for peppers to grow there might be a slight delay in shipment. If this is the case we will get in touch ASAP to apologise and find out what the best move is going forward together, we want to make you happy and get you all the hot sauce you desire.

DO YOU OFFER EXPRESS SHIPPING?

Yes, we now offer express shipping.

100% SATISFACTION GUARANTEE

All we want is for you to be happy and try some amazing gourmet hot sauces, 100% guaranteed. Please contact us at any time at contact@matshotshop.com or use the contact tab above if you have any questions or issues with your order. We will do everything we can to make the situation right, including replace or refund if needed.

RETURNS/EXCHANGE?

As above in “100% Satisfaction Guarantee” - if you have and issues with your order, get in contact and we will do everything we can do make the situation right. If you would like to return or exchange an item, please contact us anytime at contact@matshotshop.com within 10 days of your delivery and we will do our best.

WILL YOU CARRY MY HOT SAUCE?

If you make a killer hot sauce that you think would be perfect for Mat’s Hot Shop (small batch, all natural, no preservatives or extracts) let us know! If you could provide us with the ingredients, where you make it, how long you have been in production and current stockist that would be great. We would also love a sample bottle to taste too! If this all sounds good hit us up, we are always looking to discover new sauce makers so please reach out!

DO YOU HAVE A RETAIL STORE?

Unfortunately not yet, it is something we would love to do and hopefully we can make that happen soon!

WHAT DO I DO IF I’VE FORGOTTEN MY ACCOUNT PASSWORD?

I’m unable to change your password for you, but after clicking the Sign In link, you can click Forgot password? to send yourself a password reset email. This link expires after 24 hours.

CAN I CHANGE MY ACCOUNT EMAIL ADDRESS?

It isn't possible to change the email address associated with your account at this time. You can create a new account using your updated email address.

DID WE MISS SOMETHING?

If you have a question that’s not answered here just use the contact tab above to get in touch. Thank you and we look forward to hearing from you.