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We would love to hear from you!
If you have questions about an order you've already placed, hit reply to the order confirmation email and our customer service team will be in contact asap. We try to respond within 24 hours Monday through Friday.
Otherwise feel free to call us at (03) 9119 5637 or email us direct at

Damaged, Lost, or Stolen Orders?

If you added Green Package Protection at checkout, please file a claim with the Route team here for quick assistance with “in-transit” related issues.